(Updated on April 13, 2020)

BAU MARCENARIA, a legal entity headquartered in the city of São Paulo - SP, registered with the CNPJ/MF under number 24.576.727-0001/80, offers, through the internet portal <baumarcenaria.com.br> (hereinafter, “BAUMARCENARIA”), the sale of woodworking design pieces of its own authorship or by partner designers, with due indications regarding authorship and private agreement between the parties.

1- ABOUT PAYMENT METHODS

We operate with PagSeguro, a secure online payment platform used throughout Brazil. We do not have access to any payment data; everything is done through PagSeguro. Payment options on PagSeguro: Credit card, either in full or in installments up to 3 times without interest, or up to 12 times with interest calculated and charged by PagSeguro.

2- DELIVERY METHODS

We work with delivery via postal service and courier. The delivery time is indicated for each product. For some products we offer immediate delivery and others are made to order - according to the timeframe stipulated in the product notes.

The order will be shipped according to the estimated delivery time for the chosen product, as detailed in the description. Delivery may be made via Sedex, PAC, or our own courier service, respecting the delivery timeframe of each service depending on the indicated postal code and according to the postal service's schedule.

3- EXCHANGE, RETURN and/or COMPLAINT POLICY

We accept returns within seven (07) calendar days of receiving your order, and exchanges within 30 days provided they meet the exchange requirements/conditions below. To make an exchange or complaint:

A. Please contact us at contato@baumarcenaria.com.br with your order number explaining the reason for the exchange/or return.

B. You will receive an email with the requested information within 2 business days.

C. Each case will be pre-evaluated and the Customer Service department will contact you. If requested, please send the package back to us using the Reverse Logistics code that will be sent to you with the purchase invoice.

D. The product will undergo an evaluation, and you will receive an email approving the exchange/return, or our Customer Service Department will contact you with the next steps.

E. We have a review period of up to 10 business days after receiving the product to respond to the customer with a final decision on whether or not to accept the exchange or return request. If accepted, the credit for your return or the completion of the exchange request will be sent within 10 business days after final confirmation. In the case of an unfounded claim, the merchandise will be reshipped to you at an additional cost.

Conditions for exchange/return:

• The item must show no signs of use or damage, must not have been washed, worn or damaged, and must be in its original packaging.

• If the product does not meet the exchange or return conditions, we will resend the product to the customer, along with a justification for the refusal, with the shipping costs borne by the customer.